Terms and Conditions for Payment and Project Scheduling
At Burl-Oak Screens, we aim to ensure transparency and professionalism throughout every step of your project. Below is an overview of our payment structure and scheduling process:
Customer satisfaction is our priority. Final payment is not required until the customer is fully satisfied with the project. In 19 years of business, we have had to negotiate a settlement only once. Regular communication throughout the building process ensures clarity and eliminates misunderstandings.
These terms ensure that your project progresses smoothly while maintaining accountability at every stage. If you have any questions or require further clarification, our team is always here to assist.
Warranty
At Burl-Oak Screens, we work with trusted suppliers who manufacture high-quality components for our projects. Each of these manufacturers offers their own product warranties, ranging from 1 year to 15 years, depending on the product. We pass these warranties directly on to you, ensuring that your investment is protected.
In addition to manufacturer warranties, Burl-Oak Screens provides a two-year warranty on all labor performed during the installation process. To take full advantage of these warranties, we recommend retaining your invoice, as manufacturers typically require proof of installation by a certified professional dealer.
We are committed to excellence and reliability. Our careful selection of suppliers ensures that the products we use meet the highest standards. If a product consistently fails to meet our expectations, we quickly transition to a more reliable supplier to maintain the quality you deserve. While callbacks are rare due to our attention to detail, we are always prepared to address any issues promptly to ensure your satisfaction.
For questions or concerns regarding warranties, our team is always available to assist you.
Whether you’re seeking a cozy screen enclosure or a fully retractable sunroom, our team is dedicated to delivering quality craftsmanship and personalized service. From Rockwood to all of Ontario, trust Burl-Oak Screens to enhance your outdoor living experience.
At Burl-Oak Screen Sunrooms, we take pride in listening to our customers needs and providing them with the best screen sunroom solutions for their home.
WE ARE WSIB REGISTERED !
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